Welcome to the Country Christmas Loft Shop FAQ page! We’re here to help you bring the magic of Christmas to your home with our exquisite ornaments and decorations. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our customer service team.

Product Information

What types of ornaments and decorations do you offer?
We specialize in a wide range of hand-selected Christmas decorations, including accessories, adaptors, lighting systems, angel ornaments, animal ornaments, artwork ornaments, baby ornaments, bell ornaments, benches, bird ornaments, boating ornaments, building ornaments, buildings, camping ornaments, Christmas villages, classical ornaments, and clothing ornaments. Each piece is crafted to capture the heart of the holiday and become a cherished part of your family traditions.
Are your ornaments delicate and how should I care for them?
Yes, our ornaments and Christmas village pieces are delicate and hand-selected for their quality and charm. We package them with utmost care to ensure they arrive in perfect condition. To maintain their beauty, handle them gently and store in a cool, dry place away from direct sunlight when not in use.
Do you offer complete Christmas village sets?
Absolutely! We have a variety of Christmas village sets that are perfect for creating a magical holiday display. These are ideal for larger orders and can be shipped with our free shipping option for orders over $50.

Shipping and Delivery

Where do you ship and what are the shipping options?
We ship worldwide, bringing Christmas joy to families across the globe (excluding a few remote areas in Asia and other select locations). We offer two shipping options: Standard Shipping for $12.95 via DHL or FedEx (delivery in 10-15 days after dispatch) and Free Shipping on orders over $50 via EMS (delivery in 15-25 days after dispatch). During checkout, our system will automatically confirm if we can deliver to your location.
How long does order processing take?
We take 1-2 business days to process your order, ensuring each item is carefully checked and packaged for unmatched quality. This allows us to maintain our commitment to delivering your holiday treasures safely.
What should I know about delivery during peak season (November-December)?
During the peak holiday season, delivery times may be slightly extended due to high demand. We recommend ordering early to ensure your decorations arrive in time for your Christmas celebrations. Our standard and free shipping options are designed to be reliable, but planning ahead helps avoid delays.

Returns and Exchanges

What is your return policy?
Your complete satisfaction is our priority. We offer hassle-free returns within 15 days of receipt if any item doesn’t meet your expectations. Please ensure the item is in its original condition. We want every decoration to become a cherished part of your holiday celebrations for years to come.
How do I initiate a return?
To start a return, please contact our customer service team at [email protected] with your order details. We’ll guide you through the process and ensure it’s as smooth as possible.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, allowing you to shop with confidence and focus on spreading Christmas cheer.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience for future purchases.

International Orders

Can I ship to any country?
We ship to most international destinations from our headquarters in Saint Louis, US. However, we are unable to deliver to a few remote areas in Asia and other select locations. Our checkout system will automatically verify your address during the process.
Are there any additional fees for international shipping?
Our shipping rates include standard international delivery. For free shipping on orders over $50, we use EMS, which may have longer delivery times but no extra cost. Please note that customs duties or taxes in your country are the responsibility of the buyer and are not included in our shipping fees.

If you have any other questions, feel free to reach out to us at [email protected]. We’re here to help you create unforgettable Christmas memories!

Country Christmas Loft Shop – Bringing Christmas Magic to Your Doorstep since day one.

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